Refund policy
Customers who purchase products directly from TurtleBeach.com may return eligible items within 30 days of receiving the product for a full refund. Once an order is placed, it cannot be canceled or modified. Products purchased outside of TurtleBeach.com are not eligible for return under this policy.
For Best Buy Store Pickup orders, products may be returned to any Best Buy retail location.
How to Request a Refund
To initiate a return, email CustomerService@turtlebeach.com and include your order number in the subject line. A Customer Service representative will confirm your return eligibility and advise on any required next steps. If approved, you will be issued a Return Merchandise Authorization (RMA) number via email, along with return instructions.
Return Shipping Requirements
Returned products must be shipped to Turtle Beach with the RMA number clearly visible on the outside of the shipping carton. Packages received without a valid RMA number may be refused and returned at your expense.
RMA numbers expire 20 days after issuance. Products must be shipped within this 20-day window or the return may be refused. Additional return instructions may apply depending on the product.
Additional Notes
- Original shipping charges are non-refundable.
- Turtle Beach is not responsible for products lost or damaged during return shipping.
For questions related to your order or return, please contact Customer Service at CustomerService@turtlebeach.com and always reference your order number.